Secure Video Tips for a Safe Telehealth Therapy Session
Zoom: How do invitees join a video session?
The instructions below assume your session host is using our Zoom integration.
1
Email/Text Message Invite
Telepsychiatry Session participants can enter the waiting room by clicking on a link in their session invitation e-mail.
Account Holder
If you are an account holder, check the lower left hand corner of your Dashboard to see if the button says "Install Zoom" or "Install VSee".
Session Invite
If you have been invited to a session, check the lower left hand corner of the waiting room page to see if the button says "Install Zoom" or "Install VSee".
Instructions for a Telepsychiatry session that does not require credit card payment
1. You, the session invitee, will receive an e-mail invitation that includes:
Time and date of the session
Two RSVP options: Yes or No (will notify your host)
Join Session link
If e-documents are assigned, the number of assigned e-documents
2. Or a Text Message
Click Here
3. At the time of your session, use Join Session button in the e-mail.
4. Or the link in the text message.
Click Here
5. On the browser page that opens, use the "Enter Waiting Room" button.
If this is your first time joining a session on this device, you'll be prompted to download and install Zoom. Please select your device/browser from the following linked page for instructions: How do I download and install the videoconferencing app?
If you have been assigned e-documents that are required pre-session, you will need to fill the e-documents out and sign them before you will be allowed to enter the session.
6. Depending on your browser/operating system, you may have to give Zoom permission to launch.
7. When Zoom has successfully launched, you may either see the Zoom window come up, or depending on your host's settings, you may see the following message. Wait for your host to connect to you.
8. Once connected, you'll be prompted to choose how to enable your audio. Click "Join Audio by Computer" to use your computer's microphone and speakers.
TIP: Check the box next to "Automatically join audio by computer when joining a meeting" before clicking "Join Audio by Computer" to avoid having to confirm this every time.
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Instructions for a Telepsychiatry session that requires credit card payment
1. You, the session invitee, will receive an e-mail invitation that includes:
Time and date of the session
Two RSVP options: Yes or No (will notify your host)
Join Session link
The amount that will be required to be paid by card before you enter the session
If e-documents are assigned, the number of assigned e-documents
2. Or a text message
3. At the time of your session, use Join Session button in the email.
4. Or the link in the text message
5. On the browser page that opens, click the "Pay" button.
If this is your first time joining a session on this device, you'll be prompted to download and install Zoom. (Please select your device/browser from this page for instructions: How do I download and install the videoconferencing app?)
6. You'll be taken to a page to enter your credit card information. The last field will allow you to enter an email address to receive your email receipt. (If you received an email invite, this field will be autopopulated with the email address the invite was sent to, but you can change this if you would like it to go to another address, or delete it if you would not like a receipt.)
7. If the payment is successful, you will be taken to a confirmation page, "Payment Complete". Click on the "Go to Dashboard" button to continue.
8. On the next page, click the "Enter Waiting Room" button.
If this is your first time joining a session on this device, you'll be prompted to download and install Zoom. (Please select your device/browser from this page for instructions: How do I download and install the videoconferencing app?)
9. Depending on your browser/operating system, you may have to give Zoom permission to launch.
10. When Zoom has successfully launched, you'll see either your own video image, or the message below, depending on your host's settings. In either case, please wait for your host to arrive.
11. Once connected, you'll be prompted to choose how to enable your audio. Click "Join Audio by Computer" to use your computer's microphone and speakers.
TIP: Check the box next to "Automatically join audio by computer when joining a meeting" before clicking "Join Audio by Computer" to avoid having to confirm this every time.
12. Your camera is off by default, but you can turn it on by clicking anywhere on the video app window and then clicking the "Start Video" button in the lower left hand corner.
